Bill Pay Enhancement

paying bill with mobile app

Bill Pay Enhancement Update

WebPay will be unavailable beginning Thursday, April 17th at 6PM (EST) to begin the enhancement. Access to Bill Pay will be available on Monday, April 21st, by selecting Bill Pay from the menu options within WebBanking or the Mobile App. As we complete the enhancement, you may receive email notifications over the weekend regarding billers that may need your attention. Please contact Allegacy via Live Chat or by phone at 336.774.3400 for assistance after the enhancement is completed.

Bill Pay Enhancement coming soon!

 

How to prepare for the enhancement:

  • Log into WebBanking or the Mobile App and select Bill Pay for the menu options.
  • Review your current billers.
  • Make a note of any billers set up for ebill or AutoPays.
  • You have the option to download payment history if you prefer.

What will be different?:

  • More modern look and feel for ease of navigation.
  • If you have hidden any billers in the current platform they will be visible after the enhancement. Unfortunately, there is no option to hide billers in the new platform; however, we will provide an update if or when this feature becomes available.
  • Funds must be on deposit for a payment to process. If the account does not have available funds, the payment will fail.

After the enhancement is complete:

  • Verify all billers are showing in the updated system.
  • Verify your default funding account.
  • You will need to sign up again for ebills.
  • You will need to reestablish Auto Pays.
  • If any information did not properly transfer, a payee may be placed on hold. You will need to update any missing information for these payees before a payment can be made.

Key Dates:

  • Thursday, 4/17/25: Last Day to access current Bill Pay platform; no additional payments can be submitted after this day.
  • Friday, 4/18/25: Last payments sent via the current Bill Pay provider.
  • Monday 4/21/25: Enhanced platform available for member use.

 

ACH Payment Enhancement

For ACH Payments, You will now see two dates when paying a bill: the send date and deliver date. (Money to pay the biller must be available in the payment account on the send date.)

Check Payment Enhancement

For Check Payments, You will see two dates: Send and Est. Deliver. (Money to pay the biller must be available in the payment account prior to the Est. deliver date.)

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