Greensboro, NC – Allegacy Financial has been named a 2026 MemberXP Best of the Best Award winner, earning national recognition for delivering exceptional, data validated member experiences. The award is presented by CUSG through its MemberXP experience management platform and honors credit unions that consistently translate member feedback into meaningful action.
Now in its 10th year, the MemberXP Best of the Best Awards are considered one of the credit union industry’s most respected benchmarks for experience excellence. Unlike traditional recognition programs, the awards are based entirely on direct member feedback and measure how effectively credit unions meet member needs across key moments of the journey.
“This recognition reflects our unwavering commitment to listening to our members and acting on what they tell us,” said Nathaneal Tarwasakono, President and CEO of Allegacy Financial. “Being named Best of the Best validates the work our team does every day to create experiences that are easy, meaningful and centered on member success.”
The 2026 awards are based on analysis of millions of member experience data points collected nationwide using two industry metrics, Net Promoter Score (NPS), and Member Effort Score (MES). Credit unions ranking in the top 25% of performance across each experiential category earn Best of the Best distinction, with Allegacy Financial recognized for excellence in Mortgage Loan Experience.
By leveraging MemberXP insights, Allegacy Financial continuously identifies opportunities to improve service delivery, reduce friction and strengthen member relationships, driving higher advocacy, loyalty and trust.
The MemberXP Best of the Best Awards are presented annually by CUSG to recognize credit unions that set the standard for member centric leadership and measurable experience excellence.
About Allegacy Financial
Allegacy Financial® makes growth personal. Rooted in North Carolina since 1967, we’re a comprehensive banking and financial partner offering personal, small business, commercial, and wealth management services – all connected by real relationships and the expertise and ease to move ahead. We guide our members with solutions for every goal and stage, with the shared purpose of helping North Carolinians thrive.