Support that’s here when you need it

Questions come up. Cards get misplaced. Passwords get forgotten. Whatever brings you here, we’re ready to listen and help you find your next step

We’re here when you need us

Whether you have a quick question or need immediate support, there are simple ways to reach us. Choose what works best for you — and we’ll be ready to help. 

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Call us

Speak directly with a team member who’s ready to assist at 336.774.3400 or 800.782.4670

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Secure message

Send us a secure message through Digital Banking anytime. It’s a safe and convenient way to ask questions and receive support.

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Secure chat

Chat with a representative through our secure online channels for quick answers and guidance.

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Visit a Financial Center

Prefer to talk face-to-face? Find the Financial Center location closest to you and stop by. We’re always glad to see you. 

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How to report suspicious card activity

If you notice a transaction that doesn’t look right, don’t worry — acting quickly helps protect your account. Follow the steps below, and we’ll support you through the process.

01
Identify the type of card

If the suspicious charge is on your Visa® Debit Card, call us immediately at: 336-774-3400 or 800-782-4670 

If the charge appears on your Visa® Credit Card, you can securely dispute it online through Digital Banking or calling 888-918-7313.

02
Log In and review the transaction (credit card only)

For credit card disputes, log in to WebBanking and select the Credit Card. Then, locate the correct transaction and click on dispute.

03
Report Issue

Follow the prompts to submit your dispute securely online. We’ll guide you through the right next step.

Your questions, answered

Tax forms are mailed by January 31 each year and are not available in Online Banking. If you have not received yours by the second week of February, contact Member Services at 336-774-3400 or 800-782-4670.

Yes. Members can purchase Certified Teller Checks at any Financial Center. Fees may apply—please refer to the current Fee Schedule.

Holiday closings are posted on our website in advance. A full list of annual holiday closures is available online.

Allegacy’s routing number is 253177887. You can find your account number in Online Banking, in the Mobile App, or on the bottom of your personal checks.

You can update your contact information through Secure Messaging or Secure Chat in Online Banking, by visiting a branch, or by calling Member Services.

Do not send sensitive information through open email or standard chat. Use Secure Messaging or Secure Live Chat inside Online Banking to ensure your information is protected.

Get in touch with Allegacy Financial

Whether you have a quick question, need help with your account, or want to talk through your next financial step, our team is here for you. Reach out in the way that works best — by phone, online, or in person at one of our North Carolina financial centers. We’re ready to listen and help you move forward with confidence. 

 

We’re here to chat Monday – Friday: 7:30am-6pm and Saturday: 9am-12pm 

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336-774-3400 | 800-782-4670

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