If you believe fraud may have occurred, contact us right away so we can secure your account and guide you through next steps

If something feels wrong, start here

Fraud can feel unsettling, especially when it affects your finances. Our dedicated fraud support team is here to listen, help protect your account, and walk you through what happens next with clarity and care.

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Report suspicious activity immediately

If you see a charge or transaction you don’t recognize, contact us as soon as possible so we can review and take protective action.

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Lost or stolen card assistance

If your debit or credit card is missing, reporting it quickly helps prevent additional unauthorized use and allows us to issue a replacement.

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Support after a scam attempt

If you clicked a suspicious link or shared personal information, we’ll guide you through steps to help secure your account access.

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Identity theft guidance

If your identity may be compromised, we’ll help you understand protective steps such as fraud alerts or credit monitoring.

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Dedicated fraud support team

Our specialized fraud support team focuses on reviewing reported activity, securing accounts, and keeping you informed throughout the resolution process.

What to do if you suspect fraud

Acting quickly can help limit impact. When you contact us, we’ll guide you through the right steps and stay with you throughout the process.

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Contact us right away

Reach out to member care as soon as you notice suspicious activity so we can begin securing your account and preventing further unauthorized transactions.

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Review activity with a fraud specialist

A member of our fraud support team will walk through recent transactions with you and confirm what needs to be addressed.

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Secure and replace affected access

We may block cards, issue replacements, reset credentials, or add safeguards depending on the situation.

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Stay informed during the investigation

We’ll explain the review process, expected timelines, and how we’ll share updates so you’re not left guessing.

Your questions, answered

If you see suspicious activity on your account or Debit Card, contact Allegacy Financial at 336-773-8400.  For Credit Card disputes, contact: 888-918-7313.  Reporting fraud as soon as possible allows us to secure your account, review the transaction, and help prevent additional unauthorized activity.

After you report fraud, a fraud specialist will review the reported activity, secure any affected access points, and explain the next steps. We will keep you informed throughout the investigation so you understand what to expect and how your account is being protected.

Recovery depends on the specific situation and the type of transaction involved. Reporting a scam quickly gives us the best opportunity to investigate and determine what protections may apply to your account. The sooner you contact us, the more options we may have to help.

If you clicked on a phishing link, stop communicating with the sender immediately. Change your passwords, especially for financial accounts, and contact Allegacy Financial right away so we can review your account activity and recommend additional protective steps.

If identity theft is involved, placing a fraud alert with a credit bureau or reviewing your credit report may be recommended. Our team can help you understand whether this step makes sense based on your situation and guide you through the process.